Our Policy Overview
At Jawai Tourism, we understand that travel plans can change. We have designed a fair cancellation policy that protects both our guests and our ability to operate sustainably. Since we do not collect advance payments, our policy primarily governs on-arrival and group bookings.
Standard Safari Bookings (No Advance Payment)
For standard bookings where no advance payment has been collected:
- Free cancellation: Cancel anytime up to 24 hours before your safari date at no charge
- Late cancellation (less than 24 hours): Please notify us as early as possible — no financial penalty applies for standard bookings
- No-show: The safari slot will be released with no penalty for pay-on-arrival bookings
Group Bookings (10+ Guests)
Group bookings may require an advance deposit. The following policy applies:
- Cancellation 15+ days before safari date: Full refund of deposit
- Cancellation 7–14 days before: 50% refund of deposit
- Cancellation less than 7 days before: No refund of deposit
- Rescheduling: One free reschedule is permitted with 7+ days notice
Resort/Hotel Bookings
Resort bookings made through Jawai Tourism are subject to the individual resort's cancellation policy, which will be communicated at the time of booking confirmation.
Weather & Force Majeure
In the event that a safari is cancelled by Jawai Tourism due to extreme weather, government restrictions, or other force majeure events, affected guests will receive a full credit for a future safari or a full refund if a future date is not feasible.
How to Cancel
- WhatsApp: Chat with us
- Phone: +91 98878 78868
- Email: tejaspurohit90@gmail.com
Please quote your booking reference number when cancelling.
Refund Processing
Approved refunds will be processed within 7–10 business days to the original payment method.